Agent & Reseller Solutions

Agent and Reseller

Wireless Broadband and Cable Internet Providers

If you are a high quality broadband access provider (Broadband Wireless, DSL or Cable) and are not offering Digital Telephone Service to your subscribers you are leaving money on the table. You can capture somewhere between twenty and fifty percent of your access customers as telephone service customers, frequently generating more margin from the telephone service than from the basic Internet access.

You can target residential, small business and even enterprise solutions and generate margin on the basic service, international and tell free inbound traffic.

iSupportISP has crafted our offerings to fit the needs of virtually every broadband provider, with options including:

Turnkey Commission and Turnkey Wholesale packages that allow you to offer our services fully branded to you with no work required by you for the web site, equipment or subscriber billing. You can be up and running in just a few days with no additional capital outlay.

The key requirement is that you provide high quality bandwidth to your broadband subscribers, with good control over jitter and latency. If you oversell your bandwidth and offer poor quality, congested Internet access please do not try to offer our (or anyone else's) digital phone service!

If you use traffic management/bandwidth shaping to prevent one user from swamping a node or dslam, and you have sufficient upstream bandwidth to the the Internet backbone then please proceed.

All options include a members portal where the subscribers can:

• Purchase additional services, such as virtual numbers, toll free numbers and additional lines.
• Check for local coverage.
  
• Change passwords
• Make changes to their service plans
• View detailed call records for their inbound and outbound traffic
• View and pay open invoices.
• Add /manage email addresses (We find that giving the end users our spam and virus filtered email boxes assists in our system communicating with the end-user)
• View status of orders for equipment
• View status of number ports

You have access to a full featured back-end subscriber management system to allow you to see in real time subscriber signups, trouble tickets, tech support tools and much more.

Even on our agent program you can see new signups appear on your reports the instant they complete signup.

Wholesale and turnkey wholesale clients have full access to our trouble ticket system and support tools. Whether you are handling tech support or we are you can see all subscriber support tickets in real time.

• Billing Options
• You can bill the subscribers on your existing billing platform, bundling phone service with your broadband services, and you pay us the wholesale cost for the service.
• We can bill the subscribers for the Digital Telephone Service and pay you commission.
• You can use our on-line signup and billing platform to bill the subscribers for both your existing services and the Digital Telephone Service, with all payments going to you, and you pay us the wholesale cost for the telephone services. This option allows you to take advantage of our advanced on-line signup and member portals.
• Support Options
• We can handle tier 1 and tier 2 support for the telephone services.
• You can handle the tier 1 support. You have direct access to the same support tools our technicians use!
• Fulfillment Options
• We can drop ship the end-user equipment for you, with your company name and logo on the shipping documents.
• You can stock the end-user equipment and ship it to your customers or have your technicians do the installation. If telephone numbers are kept in stock for your use the service can be up and usable instantly. Your customer goes through on-line signup and picks a number, you scan the MAC address of an ATA into our system, and when the customer plugs it in their new number is working! Some of our client partners are now stocking demo units and ATAs in their service trucks so that their technicians can give demonstrations and set up customers' service during service calls!