About Us

About Us

Executive Team

John Scully, Chief Technology Officer, CTO

John brings to ISI years of computer science and marketing expertise from starting and running a successful ISP business. His knowledge and expertise will keep ISI at the forefront of emerging developments in computer science and consumer applications of those technologies.

John Scully graduated from the Ohio State School of Engineering with a Bachelor of Science degree in Computer Science with minors in civil and electrical engineering in 1984.

John has 20 years of experience in Unix and Linux administration, Database design and management, application programming – including design and implementation of a point of sale system, distribution management system and AR/AP platform for a nationwide chain of computer stores. He also designed and managed a nationwide voice and data network that included running voice over data as early as 1991, a decade before Voice Over IP became a household word. He has designed and constructed more than 20 data centers and several 1,000-seat call centers for technical support and customer service.

Stephan West, Chief Exective Officer, CEO

Stephan West brings to ISI a proven track record in growing a business and developing overall business strategies that translate into revenue.

During his tenure as CEO of ISI, ISI has enjoyed triple digit (percentage) growth each year, and watched its overall gross margin double, standing today at almost 45% of gross revenue. During this time, Stephan renegotiated every single vendor contract ISI held and entered into select, new, vendor contracts that increased ISI Dial up coverage, increased margin on existing traffic and maximized ISI’s overall position and competitiveness in its marketplace. ISI expanded offices 2 times while Stephan was COO, the last to its current location of the top floor (Suite 1000) of 33 North High St, Columbus, Ohio, and tripled its staffing. Stephan was also instrumental in key new client negotiations along with ISI sales staff and would often times assist in the final negotiations to signing.

Prior to being one of the founders of ISI, Stephan served as the CTO of Symbiosis, Inc., a small specialized electronic marketing company based in Newark, Ohio. Symbiosis served a defined market of Medical and Veterinarian companies with the creation and implementation of IP / Internet based marketing, announcements and communications with their respective client bases. While serving as CTO, he was responsible for the IT platform along with new software evaluation and implementation. Stephan was a partner in Symbiosis and served its CTO for a period of 1 year.

Mr. West started his IT career by creating his own dial up internet service provider (ISP), SurfOhio Networks, Inc. SurfOhio was formed in late 1998 and went live in the 1999. SurfOhio managed its modem pool and server array in downtown Columbus, Ohio and served the entire Central Ohio community for 3 years.

Scott M. Grim, Director of Network Engineering

Scott brings to ISI his proven expertise in network engineering that will allow ISIPI to grow rapidly while maintaining top quality service to its clients.

While pursuing a Bachelor of Science in Electronics Engineering Technology at DeVry Institute, Scott built a consulting company that specialized in network design and custom application development for robotics control systems. The firm served clients in Ohio, Michigan, Texas, Florida, New York and Oregon developing applications from simple robotics controls in Assembler to sophisticated production management systems in Pascal and C. The company was dissolved and the client contracts handed over to some of the independent contractors who worked with the firm.

In 1994, Scott joined a small growing telecommunications company as a networking engineer. He was responsible for installation, configuration and maintenance of a 2000 port PBX/ACD system and the company's LAN that, at the time, handled a 60-seat call center and the associated administrative offices. He also wrote custom call accounting and employee management software to streamline the company's operations. This company eventually grew to become Calltech Communications that is now made up of over 3200 employees in 7 call centers across 6 states.

In 2001, Scott left Calltech Communications to form the partnership that is now iSupportISP, LLC.