About Us

Who We Are (not)

Who we are is defined not by what we say, but by what we do...and do not do. So let's start with that.

We do not outsource work overseas.

Our call center and technical services are in Columbus, Ohio. We pride ourselves on providing top quality customer service and technical support at low cost by using well trained staff and excellent knowledge base tools instead of using cheap labor. You get what you pay for.

We do not consider the minimum wage to be a living wage.

At this time our lowest paid, hourly employee makes $9.50 per hour. We pay well and demand a lot from our people.

We do not use contract language to put our clients/partners in handcuffs.

Many of our competitors in the private label industry have extremely punitive language in their contracts. Some are virtually poison pill clauses that apply retroactive price increases if the client attempts to cancel before the contract term expires. Our contracts have no punitive clauses or confusing language. So how do we keep our clients? By offering quality service at competitive prices and offering options not available from anyone else.

We do not sell service below cost.

That may sound like a silly thing to say, but today there are many companies whose business plans can be summed up as "Lose money on every sale to quickly build market share, then go public or sell out to someone else." That is a great plan if all you care about is your final payday, and you are willing to leave your customers, partners and employees blowing in the wind. We are a privately held company and we make money by selling quality service at competitive prices while making a profit on every subscriber, both for ourselves and our clients. Wow! What a concept! Treat your customers well, offer high quality service and make a small but real margin.

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